15 June 2012 to 30 September 2012 (ongoing)
SSC, Gatineau, Québec
Project Manager, Telecommunications (Networks) Consolidation Program
Project Description
Shared Services Canada (SSC), Telecommunications (Networks)
Consolidation Department required a Project Manager, Business Analyst and Technical Writer with the expertise, knowledge, skills
and abilities to analyse the economics and various integration strategies when deploying Enterprise Wireless LAN Provisioning
& Support Services throughout the government of Canada, particularly within existing Wired LAN locations and in greenfield
(new) environments.
Role Description:
Developing a Business Case to analyse the economics and various
integration options when deploying new Enterprise Wireless LAN Provisioning & Support Services along with existing Wired
LANs. And analyse the economics and various integration options when deploying new enterprise Wireless LAN Provisioning &
Support Services in greenfield (new) environments
1. Review whether departments augment but not replace wired connections or remove all Wired LANs and replace
with Wireless LAN;
2. Review whether departments should never consider Wired LANs at all and install only Wireless LANs or
whether departments continue with the strategy of coexisting Wireless LANs along with Wired LANs;
3. Manage the creation of
a Business Case to study the integration strategies when deploying Enterprise Wireless LAN Provisioning & Support
Services;
4. Provide an economic justification for the necessary resources and expenditures required by this
Statement
of Work.
February 2008 to 30 April 2012 (47 months)
PWGSC, ITSB, Gatineau, Québec
Project Manager, Business Analyst and Technical Writer
Project Description:
Public Works and Government Services Canada (PWGSC), Satellite and Wireless Services
Department required a Project Manager, Business Analyst and Technical Writer to manage the teams of specialists to develop
Statements of Requirements and Statements of Work (SOWs), write RFIs and RFPs, produce Evaluation Criteria and put contracts in
place for specific managed wireless services. This includes developing business cases which outlined business requirements from
analysing user needs/expectations and developing applications and other process-related activities necessary to provide a
managed
shared services model under ITSB, now Shared Services Canada (SSC) - SM&D for service delivery, product management of all
WiFi, WPTP and WiMAX services across Canada and working with CTO to develop secure wireless standards. Managed the project
through the transition to SSC. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and
Outlook.
Role
Description:
- Developing Statements of Work (SOWs) and putting contracts in place
for Wireless LAN, Wireless Point-To-Point and WiMAX
- Preparing a work plan for the development of the Statements of Work and
associated Business Cases for presentation and approval by Directors General stakeholders for the various phases of
the
associated wireless services projects
- Managing the necessary functional and technical analysis to document the
results;
- Developing as part of the Statement of Work web-based open communications system interface standards for
all communications between Canada and the Contractors.
- Reviewing various regulations, policies and procedures from Treasury Board, security groups and other
sources and summarized directives to ensure all Statement of Works followed legislations.
- Managing the product and service management as well as CTO inputs to the
development of the SOW including the user requirements for integrating these new Wireless Services into the suite of
products and services currently offered by ITSB;
- Attending and leading project meetings with PWGSC employees and
contractors;
- Reviewed various policies and procedures from Treasury Board, security groups and other sources and
summarized directives for application throughout all Statement of Works;
- Managing the consultation process with clients and suppliers to obtain
their input and provide information on policies, processes and procedures including the subsequent ordering, billing
and pricing of these new wireless services.
- Developing a definition of
service requirements for WiFi, WiMAX and Paging services at the federal government
- Developed a structured
methodology in preparing Statements of Requirements to measure and define performance and quality assurance
requirements and provide feedback to client departments and users.
- Creating survey instruments
and questionnaire tools and conducted focus groups with 15 client departments to gather and develop detailed business
and marketing requirements and provided user guides and manuals for marketing assessment interviews
· Facilitated workshops to review project with
various stakeholders, interviewed each one to ensure they understood the project content and to obtain feedback and developed a
list of recommendations to improve and update project equipment and software requirements.
· Reviewed Treasury Board guidelines to ensure
process adhered to existing requirements and advised the team on publishing guidelines.
- Recording and updating
information for the PWGSC computer systems and networks with electronic forms inputs
- Developing three comprehensive Business Cases with cost/benefits
analysis.
- Interviewed various wireless
vendors to develop technical documentation to ensure the information provided in the reports produced was the most
current, reflected industry standards and determined the latest availability and pricing
- Documented various IT systems
necessary for wireless security, intrusion and rogue device detection, and asset location and developed instructions
on
their use and limitations
- Reviewed existing security
information and revised specifications where necessary to meet current wireless requirements
- Performing a needs assessment
within the various federal government departments
- Developing three Business
Cases to determine the feasibility of providing a managed shared services model under SM&D part of Information
Technology Services Branch (ITSB) for Paging, WiFi (WLAN) and WiMAX
- Reviewed existing procurement
vehicle for Paging and cellular and developed new contract terms in include WiMAX
- Developing procurement
strategies with vendors for Paging, Wi-Fi and WiMAX equipment and services.
- Reviewed various policies and procedures from Treasury Board, security
groups and other sources and summarized directives to ensure all Statement of Works followed legislations.
- Reviewed various regulations, policies and procedures from Treasury Board, security groups and other
sources and summarized directives to ensure application throughout all Statement of Works.
- Producing PSEC Gate 1
(feasibility) and Gate 2 (business case) presentations for WiFi, WiMAX and Paging, including, writing speeches, that
describe the business transformation process and cost/benefits analysis for the Director General
- Reviewed PWGSC Real Property
Branch (RPB) project “WiFi Proof of Concept” to determine lessons learned as applicable to the current WLAN
Project.
- Developed mandatory and rated
requirements and complete evaluation criteria.
- Finalizing a SOW and RFI for
a
Wireless Point-to-Point (WPTP) and Wireless LAN projects and developed the subsequent RFPs.
- Producing procurement
considerations and evaluation methodology for the WPTP & WLAN RFI & RFP.
- Reviewed comments and
questions from Industry following issuance of RFPs
- Reviewed submissions from
Bidders and selected winner.
March to October 2003 (8 months) &n
b
sp;
United Way, Ottawa, Canada
Project manager, Documentation Specialist, Technical Writer and Business
Analyst
Project Description:
The Community Information Centre (CIC) and the United Way required a project manager,
technical writer and business analyst to perform a technical and cost/benefit analysis to study the feasibility of establishing
a
centralised information and referral service for the City of Ottawa using the service code '211'. Survey instruments were
developed for respondents to access for online through specific hyper-link processes.
Role Description:
- Analysed the feasibility of
establishing a centralised information and referral service for the City of Ottawa using the service code
'211'
- Conducted an extensive review
of the current community, health and social service agencies in Ottawa and existing '211' organisations currently
operating in Canada and the USA, performing a needs and technology assessment and gap analysis of service information
availability, defining three possible service delivery models, determining a high level cost assessment for the three
models
and providing the planning and implementation details on a preferred model with comprehensive detailed
costs
- Developed implementation
schedules, technical documentation providing; many interim reports and complete review of the technical
analyses
- Created survey instruments and questionnaire tools for various interviews with many client
organizations
- Interviewed many city departments and service groups to determine interest, service requirements and uses
of a 211 facility.
- Developed a structured methodology in preparing Statements of Requirements to measure and define
performance and quality assurance requirements of the 211 facility and provide feedback to constituents and the many client
organisations.
- Facilitated workshops and
meetings to gather and develop detailed business requirements based upon user expectations/needs for the 211 system.
- Wrote speeches and presented
service information requirements to the various Service Agencies and users.
- Developed electronic surveys for users and service providers to complete on-line.
- Recorded and updated
information for the United Way computer systems and City of Ottawa networks
- Developed results and
produced
the main deliverables covering the surveys, Situational Analysis, Feasibility Study, cost/benefit analysis and
complete
Final report in French and English
Project #27
November 2002 to January 2003 (3 months)
Lanark Network Associates, Perth, ON
Documentation Specialist, Technical Writer and Business
Analyst
Project Description:
The Lanark Network Associates of Perth Ontario, the City
of
Guelph and the County of Wellington required a Documentation Specialist, Technical Writer and Business Analyst to develop plans
for their project - the development of an implementation plan - to establish innovative wireless WLAN technologies and on-line
services in the City and various communities in the county to facilitate the delivery of multimedia programming to educational
institutes. This included the development of hyper-link access for students.
Role Description:
- Developed a statement of
requirements from various inputs from the city and county for the type of broadband network required.
- Performed a situation and gap
analysis with respect to the current and future network infrastructure in the City and around the county.
- Developed a structured
methodology in preparing Statements of Requirements to measure and define performance and quality assurance
requirements of the 211 facility and provide feedback to constituents and county communities.
- Facilitated meetings to gather and develop detailed business requirements based upon user
expectations/needs for the WLAN facility.
- Analysed current and future
plans of the various web-based applications and Internet service providers in the area, developing a technology
infrastructure assessment and business plan outlining Information and Communication Technologies (ICT), design strategies,
relative bandwidth costs, and resulting benefits and improvements associated with the recommended solution
- Recorded and updated
information for the City of Guelph’s networks.
- Developed a comprehensive
network plan using Micrografx graphics software.
- Developed comprehensive
technical documentation that specified the complete network plan and business strategy for the new broadband
network.
January 2000 to January 2001 (13
months)
Kootenay Association for Science &
Technology, Rossland, BC, Canada
Project Manager, Documentation Specialist,
Technical Writer and Business Analyst
Project Description:
KAST required a Project Leader, Business Analyst, documentation specialist and technical
writer to perform a comprehensive technology, needs assessment and cost analysis of over 40 West Kootenay institutions and
organizations in the health, education, government and private sectors, covering close to 50 communities throughout the Selkirk
Mountains.
Role Description:
- Developed innovative wireless
strategies from various vendor specifications to interconnect the 50 communities taking into consideration significant
mountainous obstructions and ensure even the smallest community would have high-speed access to the main provincial
network
- Interviewed various service
providers and project stakeholders to determine interest, requirements and uses of a WAN facility
- Wrote speeches, developed
presentations and conducted workshops with interested public groups to review project parameters and impact to the
community
- Analysed web-based
applications to develop a seamless multi-functional network.
- Developed a structured
methodology in preparing Statements of Requirements to measure and define performance and quality assurance
requirements and provide feedback on the operation of the count-wide LAN facility.
- Facilitated meetings to
gather
and develop detailed business requirements based upon user expectations/needs for the operation of the KAST-wide WAN
facility.
- Facilitated workshops and
meetings with Internet service providers, and major Telus business and public sector customer accounts to develop,
review and document their network requirements.
- Developed a comprehensive
network plan using Micrografx graphics software package.
- Analysed
vendor specifications and developed a comprehensive technical document outlining a comprehensive wireless and fibre
network plan and detailed strategic plan and business programme was produced detailing facility specifications, user
requirements, network design, systems integration, technology costs/benefits, planning details, and implementation
coordination and schedule.
May 1996 to March 2001 (32 months)
Lanark Communications Network (LCN), Perth, Ontario
Documentation Specialist, Technical Writer and Business Analyst
Project Description:
The Lanark Communications Network (LCN) required a project manager to provide a
technical
and business analysis for the coordination and implementation of a new broadband Wide Area network for the county.
Role Description:
- Reviewed
existing network plans of Bell Canada and some wireless vendors to incorporate the latest routing strategies into the
new Lanark WAN.
- Provided
broadband network implementation coordination for a broadband community-based, rural digital telecommunications
network
in Lanark County using advanced wireless and fibre technologies.
- Reviewed
Lanark County wireless facility interconnection at the Defence Research and Development Canada research facilities at
Shirley’s Bay
- Provided
a comprehensive technical document outlining network design for web-based applications and Internet access over ATM
and
frame relay systems.
- Defined
central office switching and transport facilities to serve the various software applications for major business and
public customers in the county.
- Utilized
state-of-the-art Information and Communication Technologies (ICT).
- Developed
a structured methodology in preparing Statements of Requirements to measure and define performance and quality
assurance requirements and provide feedback to constituents and county communities.
- Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs
for the operation of the LCN WAN facility.
- Developed a comprehensive
network plan using Micrografx graphics software package.
- Developed
health applications for Teleradiology and TeleDiagnostics for the Carleton Place, Almonte, Smith Falls and Perth
District Hospitals, eCommerce, Municipal Network, Integrated Patient Records, Teleworking (Telecommuting), Geographic
Information Systems and Distance Learning.
- Developed
training courses and held sessions with a technical support team required to support the new customer facilities,
facilitating workshops to cover new job requirements and help desk activities for the technical staff.
- Wrote
speeches, developed presentations and facilitated workshops with technical staff
- Developed
questionnaires and survey instruments to assess the degree of commuters travelling Highway 7 from Lanark County into
Ottawa to work (possible telecommuters).
- Produced
a comprehensive final report, network plan and cost/benefit analysis.
July to December 1997 (6 months)
Alta Telecom Inc. of Atlanta, Georgia (USA) and
Edmonton, Alberta, (Canada)
Documentation Specialist, Technical Writer and
Business Analyst
Project Description:
The Aga Khan Fund for Economic Development (AKFED) of Nairobi, Kenya required a project
manager, documentation specialist, technical writer and business/technical analyst to perform the necessary due diligence and
telecommunications operational review of their legacy system on a bid to become the Second National Operator (SNO) in
Uganda.
Role Description:
- Led a consortium of
proponents including, the Aga Khan, Industrial Promotion Services (IPS), Nairobi, Kenya; Alta Telecom Inc. of Atlanta,
Georgia (USA) and Edmonton, Alberta, (Canada) and Portugal Telecom Internacional of Lisboa, Portugal.
- Performed the necessary
due
diligence by assessing current telecommunications systems, facilities and equipment around the
country.
- Developed a marketing and
technology analysis.
- Performed planning
studies,
cost/benefit assessment, organizational review, and integration assessment.
- Wrote speeches, developed
presentations, conducted and facilitated workshops with local technical staff to bring them on line with our
requirements.
- Performed field surveys
with potential users.
- Developed the production
of
a complete and comprehensive strategic and business plan.