15 June 2012 to 30 September 2012 (ongoing)
SSC, Gatineau, Québec
Project Manager, Telecommunications (Networks) Consolidation Program

Project Description
Shared Services Canada (SSC), Telecommunications (Networks) Consolidation Department required a Project Manager, Business Analyst and Technical Writer with the expertise, knowledge, skills and abilities to analyse the economics and various integration strategies when deploying Enterprise Wireless LAN Provisioning & Support Services throughout the government of Canada, particularly within existing Wired LAN locations and in greenfield (new) environments.

Role Description:
Developing a Business Case to analyse the economics and various integration options when deploying new Enterprise Wireless LAN Provisioning & Support Services along with existing Wired LANs. And analyse the economics and various integration options when deploying new enterprise Wireless LAN Provisioning & Support Services in greenfield (new) environments

1. Review whether departments augment but not replace wired connections or remove all Wired LANs and replace with Wireless LAN;
2. Review whether departments should never consider Wired LANs at all and install only Wireless LANs or whether departments continue with the strategy of coexisting Wireless LANs along with Wired LANs;
3. Manage the creation of a Business Case to study the integration strategies when deploying Enterprise Wireless LAN Provisioning & Support Services; 
4. Provide an economic justification for the necessary resources and expenditures required by this Statement of Work.

February 2008 to 30 April 2012 (47 months)

PWGSC, ITSB, Gatineau, Québec

Project Manager, Business Analyst and Technical Writer

 

Project Description:

Public Works and Government Services Canada (PWGSC), Satellite and Wireless Services Department required a Project Manager, Business Analyst and Technical Writer to manage the teams of specialists to develop Statements of Requirements and Statements of Work (SOWs), write RFIs and RFPs, produce Evaluation Criteria and put contracts in place for specific managed wireless services. This includes developing business cases which outlined business requirements from analysing user needs/expectations and developing applications and other process-related activities necessary to provide a managed shared services model under ITSB, now Shared Services Canada (SSC) - SM&D for service delivery, product management of all WiFi, WPTP and WiMAX services across Canada and working with CTO to develop secure wireless standards. Managed the project through the transition to SSC. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

 

Role Description:

• Developing Statements of Work (SOWs) and putting contracts in place for  Wireless LAN, Wireless Point-To-Point and WiMAX
• Preparing a work plan for the development of the Statements of Work and associated Business Cases for presentation and approval by Directors General stakeholders for the various phases of the associated wireless services projects
• Managing the necessary functional and technical analysis to document the results;
• Developing as part of the Statement of Work web-based open communications system interface standards for all communications between Canada and the Contractors.
• Reviewing various regulations, policies and procedures from Treasury Board, security groups and other sources and summarized directives to ensure all Statement of Works followed legislations.
• Managing the product and service management as well as CTO inputs to the development of the SOW including the user requirements for integrating these new Wireless Services into the suite of products and services currently offered by ITSB;
• Attending and leading project meetings with PWGSC employees and contractors;
• Reviewed various policies and procedures from Treasury Board, security groups and other sources and summarized directives for application throughout all Statement of Works;
• Managing the consultation process with clients and suppliers to obtain their input and provide information on policies, processes and procedures including the subsequent ordering, billing and pricing of these new wireless services.
• Developing a definition of service requirements for WiFi, WiMAX and Paging services at the federal government
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to client departments and users.
• Creating survey instruments and questionnaire tools and conducted focus groups with 15 client departments to gather and develop detailed business and marketing requirements and provided user guides and manuals for marketing assessment interviews

·       Facilitated workshops to review project with various stakeholders, interviewed each one to ensure they understood the project content and to obtain feedback and developed a list of recommendations to improve and update project equipment and software requirements.

·       Reviewed Treasury Board guidelines to ensure process adhered to existing requirements and advised the team on publishing guidelines.

• Recording and updating information for the PWGSC computer systems and networks with electronic forms inputs
• Developing three comprehensive Business Cases with cost/benefits analysis.
• Interviewed various wireless vendors to develop technical documentation to ensure the information provided in the reports produced was the most current, reflected industry standards and determined the latest availability and pricing
• Documented various IT systems necessary for wireless security, intrusion and rogue device detection, and asset location and developed instructions on their use and limitations
• Reviewed existing security information and revised specifications where necessary to meet current wireless requirements
• Performing a needs assessment within the various federal government departments
• Developing three Business Cases to determine the feasibility of providing a managed shared services model under SM&D part of Information Technology Services Branch (ITSB) for Paging, WiFi (WLAN) and WiMAX
• Reviewed existing procurement vehicle for Paging and cellular and developed new contract terms in include WiMAX
• Developing procurement strategies with vendors for Paging, Wi-Fi and WiMAX equipment and services.
• Reviewed various policies and procedures from Treasury Board, security groups and other sources and summarized directives to ensure all Statement of Works followed legislations.
• Reviewed various regulations, policies and procedures from Treasury Board, security groups and other sources and summarized directives to ensure application throughout all Statement of Works.
• Producing PSEC Gate 1 (feasibility) and Gate 2 (business case) presentations for WiFi, WiMAX and Paging, including, writing speeches, that describe the business transformation process and cost/benefits analysis for the Director General
• Reviewed PWGSC Real Property Branch (RPB) project “WiFi Proof of Concept” to determine lessons learned as applicable to the current WLAN Project.
• Developed mandatory and rated requirements and complete evaluation criteria.
• Finalizing a SOW and RFI for a Wireless Point-to-Point (WPTP) and Wireless LAN projects and developed the subsequent RFPs.
• Producing procurement considerations and evaluation methodology for the WPTP & WLAN RFI & RFP.
• Reviewed comments and questions from Industry following issuance of RFPs
• Reviewed submissions from Bidders and selected winner.

March to October 2003 (8 months)                    &n b sp;      

United Way, Ottawa, Canada

Project manager, Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Community Information Centre (CIC) and the United Way required a project manager, technical writer and business analyst to perform a technical and cost/benefit analysis to study the feasibility of establishing a centralised information and referral service for the City of Ottawa using the service code '211'. Survey instruments were developed for respondents to access for online through specific hyper-link processes.

 

Role Description:

• Analysed the feasibility of establishing a centralised information and referral service for the City of Ottawa using the service code '211'
• Conducted an extensive review of the current community, health and social service agencies in Ottawa and existing '211' organisations currently operating in Canada and the USA, performing a needs and technology assessment and gap analysis of service information availability, defining three possible service delivery models, determining a high level cost assessment for the three models and providing the planning and implementation details on a preferred model with comprehensive detailed costs
• Developed implementation schedules, technical documentation providing; many interim reports and complete review of the technical analyses
• Created survey instruments and questionnaire tools for various interviews with many client organizations
• Interviewed many city departments and service groups to determine interest, service requirements and uses of a 211 facility.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements of the 211 facility and provide feedback to constituents and the many client organisations.
• Facilitated workshops and meetings to gather and develop detailed business requirements based upon user expectations/needs for the 211 system.
• Wrote speeches and presented service information requirements to the various Service Agencies and users.
• Developed electronic surveys for users and service providers to complete on-line.
• Recorded and updated information for the United Way computer systems and City of Ottawa networks
• Developed results and produced the main deliverables covering the surveys, Situational Analysis, Feasibility Study, cost/benefit analysis and complete Final report in French and English

 

Project #27

November 2002 to January 2003 (3 months)    

Lanark Network Associates, Perth, ON

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Lanark Network Associates of Perth Ontario, the City of Guelph and the County of Wellington required a Documentation Specialist, Technical Writer and Business Analyst to develop plans for their project - the development of an implementation plan - to establish innovative wireless WLAN technologies and on-line services in the City and various communities in the county to facilitate the delivery of multimedia programming to educational institutes. This included the development of hyper-link access for students.

Role Description:

• Developed a statement of requirements from various inputs from the city and county for the type of broadband network required.
• Performed a situation and gap analysis with respect to the current and future network infrastructure in the City and around the county.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements of the 211 facility and provide feedback to constituents and county communities.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the WLAN facility.
• Analysed current and future plans of the various web-based applications and Internet service providers in the area, developing a technology infrastructure assessment and business plan outlining Information and Communication Technologies (ICT), design strategies, relative bandwidth costs, and resulting benefits and improvements associated with the recommended solution
• Recorded and updated information for the City of Guelph’s networks.
• Developed a comprehensive network plan using Micrografx graphics software.
• Developed comprehensive technical documentation that specified the complete network plan and business strategy for the new broadband network.

January 2000 to January 2001 (13 months)

Kootenay Association for Science & Technology, Rossland, BC, Canada

Project Manager, Documentation Specialist, Technical Writer and Business Analyst

 

Project Description:

KAST required a Project Leader, Business Analyst, documentation specialist and technical writer to perform a comprehensive technology, needs assessment and cost analysis of over 40 West Kootenay institutions and organizations in the health, education, government and private sectors, covering close to 50 communities throughout the Selkirk Mountains.

 

Role Description:

• Developed innovative wireless strategies from various vendor specifications to interconnect the 50 communities taking into consideration significant mountainous obstructions and ensure even the smallest community would have high-speed access to the main provincial network
• Interviewed various service providers and project stakeholders to determine interest, requirements and uses of a WAN facility
• Wrote speeches, developed presentations and conducted workshops with interested public groups to review project parameters and impact to the community
• Analysed web-based applications to develop a seamless multi-functional network.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the count-wide LAN facility.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the KAST-wide WAN facility.
• Facilitated workshops and meetings with Internet service providers, and major Telus business and public sector customer accounts to develop, review and document their network requirements.
• Developed a comprehensive network plan using Micrografx graphics software package.
• Analysed vendor specifications and developed a comprehensive technical document outlining a comprehensive wireless and fibre network plan and detailed strategic plan and business programme was produced detailing facility specifications, user requirements, network design, systems integration, technology costs/benefits, planning details, and implementation coordination and schedule.      

May 1996 to March 2001 (32 months)      

Lanark Communications Network (LCN), Perth, Ontario

Documentation Specialist, Technical Writer and Business Analyst

 

Project Description:

The Lanark Communications Network (LCN) required a project manager to provide a technical and business analysis for the coordination and implementation of a new broadband Wide Area network for the county.

 

Role Description:

• Reviewed existing network plans of Bell Canada and some wireless vendors to incorporate the latest routing strategies into the new Lanark WAN.
• Provided broadband network implementation coordination for a broadband community-based, rural digital telecommunications network in Lanark County using advanced wireless and fibre technologies.
• Reviewed Lanark County wireless facility interconnection at the Defence Research and Development Canada research facilities at Shirley’s Bay
• Provided a comprehensive technical document outlining network design for web-based applications and Internet access over ATM and frame relay systems.
• Defined central office switching and transport facilities to serve the various software applications for major business and public customers in the county.
• Utilized state-of-the-art Information and Communication Technologies (ICT).
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to constituents and county communities.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the LCN WAN facility.
• Developed a comprehensive network plan using Micrografx graphics software package.
• Developed health applications for Teleradiology and TeleDiagnostics for the Carleton Place, Almonte, Smith Falls and Perth District Hospitals, eCommerce, Municipal Network, Integrated Patient Records, Teleworking (Telecommuting), Geographic Information Systems and Distance Learning.
• Developed training courses and held sessions with a technical support team required to support the new customer facilities, facilitating workshops to cover new job requirements and help desk activities for the technical staff.
• Wrote speeches, developed presentations and facilitated workshops with technical staff
• Developed questionnaires and survey instruments to assess the degree of commuters travelling Highway 7 from Lanark County into Ottawa to work (possible telecommuters).
• Produced a comprehensive final report, network plan and cost/benefit analysis.

July to December 1997 (6 months)              

Alta Telecom Inc. of Atlanta, Georgia (USA) and Edmonton, Alberta, (Canada)

Documentation Specialist, Technical Writer and Business Analyst                                                   

Project Description:

The Aga Khan Fund for Economic Development (AKFED) of Nairobi, Kenya required a project manager, documentation specialist, technical writer and business/technical analyst to perform the necessary due diligence and telecommunications operational review of their legacy system on a bid to become the Second National Operator (SNO) in Uganda.

Role Description:

• Led a consortium of proponents including, the Aga Khan, Industrial Promotion Services (IPS), Nairobi, Kenya; Alta Telecom Inc. of Atlanta, Georgia (USA) and Edmonton, Alberta, (Canada) and Portugal Telecom Internacional of Lisboa, Portugal.
• Performed the necessary due diligence by assessing current telecommunications systems, facilities and equipment around the country.
• Developed a marketing and technology analysis.
• Performed planning studies, cost/benefit assessment, organizational review, and integration assessment.
• Wrote speeches, developed presentations, conducted and facilitated workshops with local technical staff to bring them on line with our requirements.
• Performed field surveys with potential users.
• Developed the production of a complete and comprehensive strategic and business plan.