Professional experience

Project #42

15 June 2012 to 31 January 2013 (7 months)

Shared Services Canada, Gatineau, Québec/Ottawa, Ontario

Project Manager/Business Analyst, Telecommunications (Networks) Consolidation Program

Project Description:

Shared Services Canada (SSC), Telecommunications (Networks) Consolidation Department required a Project Manager, Business Analyst and Technical Writer with the expertise, knowledge, skills and abilities to develop the business requirements and analyse the economics and various integration strategies when deploying Enterprise Wireless LAN Provisioning & Support Services throughout the government of Canada, particularly within existing Wired LAN locations and in greenfield (new) environments.

Role Description:

Researching, reviewing and analysing studies, reports, source documents from industry for a Findings Report and developing a Business Case to analyse the economics and various integration options when deploying new Enterprise Wireless LAN Provisioning & Support Services along with existing Wired LANs. And analyse the economics and various integration options when deploying new enterprise Wireless LAN Provisioning & Support Services in greenfield (new) environments.

• Review whether departments augment but not replace wired connections or remove all Wired LANs and replace with Wireless LAN;
• Review whether departments should never consider Wired LANs at all and install only Wireless LANs or whether departments continue with the strategy of coexisting Wireless LANs along with Wired LANs;
• Manage the creation of a Business Case to study the integration strategies when deploying Enterprise Wireless LAN Provisioning & Support Services;
• Provide an economic justification for the necessary resources and expenditures required by this Statement of Work.

Project #41

February 2008 to 30 April 2012 (47 months)

PWGSC, ITSB, Gatineau, Québec

Project Manager, Business Analyst and Technical Writer

Project Description:

Public Works and Government Services Canada (PWGSC), Satellite and Wireless Services Department required a Project Manager, Business Analyst and Technical Writer to manage the teams of specialists to develop Statements of Requirements and Statements of Work (SOWs), write RFIs and RFPs, produce Evaluation Criteria and put contracts in place for specific managed wireless services. This includes developing business cases which outlined business requirements from analysing user needs/expectations and developing applications and other process-related activities necessary to provide a managed shared services model under ITSB, now Shared Services Canada (SSC) - SM&D for service delivery, product management of all WiFi, WPTP and WiMAX services across Canada and working with CTO to develop secure wireless standards. Managed the project through the transition to SSC. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description:

• Developing Statements of Work (SOWs) and putting contracts in place for  Wireless LAN, Wireless Point-To-Point and WiMAX
• Preparing a work plan for the development of the Statements of Work and associated Business Cases for presentation and approval by Directors General stakeholders for the various phases of the associated wireless services projects
• Managing the necessary functional and technical analysis to document the results;
• Developing as part of the Statement of Work web-based open communications system interface standards for all communications between Canada and the Contractors.
• Reviewing various regulations, policies and procedures from Treasury Board, security groups and other sources and summarized directives to ensure all Statement of Works followed legislations.
• Managing the product and service management as well as CTO inputs to the development of the SOW including the user requirements for integrating these new Wireless Services into the suite of products and services currently offered by ITSB;
• Attending and leading project meetings with PWGSC employees and contractors;
• Reviewed various policies and procedures from Treasury Board, security groups and other sources and summarized directives for application throughout all Statement of Works;
• Managing the consultation process with clients and suppliers to obtain their input and provide information on policies, processes and procedures including the subsequent ordering, billing and pricing of these new wireless services.
• Developing a definition of service requirements for WiFi, WiMAX and Paging services at the federal government
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to client departments and users.
• Creating survey instruments and questionnaire tools and conducted focus groups with 15 client departments to gather and develop detailed business and marketing requirements and provided user guides and manuals for marketing assessment interviews

·       Facilitated workshops to review project with various stakeholders, interviewed each one to ensure they understood the project content and to obtain feedback and developed a list of recommendations to improve and update project equipment and software requirements.

·       Reviewed Treasury Board guidelines to ensure process adhered to existing requirements and advised the team on publishing guidelines.

• Recording and updating information for the PWGSC computer systems and networks with electronic forms inputs
• Developing three comprehensive Business Cases with cost/benefits analysis.
• Interviewed various wireless vendors to develop technical documentation to ensure the information provided in the reports produced was the most current, reflected industry standards and determined the latest availability and pricing
• Documented various IT systems necessary for wireless security, intrusion and rogue device detection, and asset location and developed instructions on their use and limitations
• Reviewed existing security information and revised specifications where necessary to meet current wireless requirements
• Performing a needs assessment within the various federal government departments
• Developing three Business Cases to determine the feasibility of providing a managed shared services model under SM&D part of Information Technology Services Branch (ITSB) for Paging, WiFi (WLAN) and WiMAX
• Reviewed existing procurement vehicle for Paging and cellular and developed new contract terms in include WiMAX
• Developing procurement strategies with vendors for Paging, Wi-Fi and WiMAX equipment and services.
• Reviewed various policies and procedures from Treasury Board, security groups and other sources and summarized directives to ensure all Statement of Works followed legislations.
• Reviewed various regulations, policies and procedures from Treasury Board, security groups and other sources and summarized directives to ensure application throughout all Statement of Works.
• Producing PSEC Gate 1 (feasibility) and Gate 2 (business case) presentations for WiFi, WiMAX and Paging, including, writing speeches, that describe the business transformation process and cost/benefits analysis for the Director General
• Reviewed PWGSC Real Property Branch (RPB) project “WiFi Proof of Concept” to determine lessons learned as applicable to the current WLAN Project.
• Developed mandatory and rated requirements and complete evaluation criteria.
• Finalizing a SOW and RFI for a Wireless Point-to-Point (WPTP) and Wireless LAN projects and developed the subsequent RFPs.
• Producing procurement considerations and evaluation methodology for the WPTP & WLAN RFI & RFP.
• Reviewed comments and questions from Industry following issuance of RFPs
• Reviewed submissions from Bidders and selected winner.

Project #37

August 2007 to October 2007 (3 months)

Heart and Stroke Foundation (HSFC), Ottawa, Ontario

Business Analyst, Documentation Specialist and Technical Writer

Project Description:

Heart and Stroke Foundation of Canada (HSFC) required a Business Analyst, Documentation Specialist and Technical Writer to review, develop and analyse the Information Management process for the planning, organising, processing and reporting of their Policy and Procedures manuals for the Grant-In-Aid (GIA) funding application process, Research Fund Initiatives and Personnel Awards policies and procedures. This is to be hyper-linked to their existing online systems. This includes developing business cases which outlined business requirements from analysing user needs/expectations. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description:

• Developed input templates to facilitate processing data via HSFC website
• Reviewed existing policies and procedures manuals, help facilities and user guides for processing and managing GIA funding applications, Research Fund Initiatives and Personnel Awards and developed proposed new documentation that provided the basic initial information along with new directives for staff
• Develop a statement of requirements necessary for the revised Policies and Procedures documents
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the GIA funding application process.
• Scheduled orientation sessions and facilitated meetings for research staff and support group to develop detailed business requirements based on their needs and expectations, and explain the duties they are expected to undertake for the various GIA functions and to provide the processes to review the ongoing documentation and make recommendations for future improvements
• Set up schedules for the retention of the Grant-in-aid policies and procedures
• Analysed existing manuals and user guides and developed new documentation and made recommendations and produced better flowing and more concise information.
• Documented details from their current IT systems used for entering applications information into the 4th Dimension Relational Database Management System (RDMS) and provided instructions and guidelines on its use
• Conducted workshops with stakeholders for analysis to define procedures for preparing and managing peer review Scientific Review Committee (SRC) meetings.
• Produced funding decisions processes and notifications.

Project #35

January to July 2006 (7 months)

Department of National Defence, Ottawa, Ontario

Business analyst, documentation specialist and technical writer

Project Description:  

The federal government Department of National Defence, in particular, the Director Land Command Systems Program Management (DLCSPM) required a business analyst, documentation specialist and technical writer to undertake a technical and cost analysis, and market survey to study a set of VoIP products and develop the applications, technical analyses and necessary reports for an advanced VoIP telephone network for Afghanistan. In order to assist the Armed Forces in conceptualising its next generation of tactical communication networks, DND had a need to survey existing VoIP Client Devices, Soft Clients and PBX switches, which are manufactured by commercial vendors or open-source software products that are supported by commercial vendors. The study was performed to particularly examine robust equipment for specific use in the tactical and harsh environment of Afghanistan. The project included developing Statements of Requirements and producing Evaluation Criteria along with developing business cases which outlined business requirements from analysing user needs/expectations. The final documentation was developed by establishing input templates using MS Access and available through existing website locations. In addition to MS Access, Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook was utilised.

Role Description:

• Performed a market survey for the federal government Department of National Defence) to study a set of VoIP products and developed the necessary technical documentation
• Conducted interview sessions with various commercial vendors to survey existing VoIP Client Devices, Soft Clients and PBX switches, which are manufactured by Cisco. Nortel, Alcatel, Siemens and other commercial vendors or open-source software products that are supported by commercial vendors to develop various equipment lists and to ensure the latest information was included in the report
• Reviewed various switching systems, such as, Mitel SX-2000 PABX and Nortel Meridian One /Succession platforms for VoIP applications
• Developed a Statement of Requirements for VoIP users at the army base in Afghanistan.
• Developed a web-based input template using MS Access and via existing website locations.
• Met with existing website developers to review proposed website content and the proposed interface.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to VoIP users at the base in Afghanistan.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for VoIP products.
• Organized workshops with VoIP equipment vendors and ran demos of each product to determine usefulness and benefits for the armed forces
• Performed a comprehensive technical review and cost analysis, facilitated meetings and workshops to assess and categorize the various VoIP products by the top ten manufacturers that included an evaluation of different approaches, unique configurations and capabilities as well as options for upgrades and enhancements to legacy systems.
• Developed the necessary security specifications to meet DND requirements especially for use in the environment of Afghanistan.
• Worked with procurement groups to analyze and develop procurement strategies.
•  Recorded and updated information for the DND computer systems and networks using electronic forms inputs
• The VoIP marketing study results were documented into a summary grid using Microsoft Access for the continuous review and developed a process for monitoring the record details for the improvement of the ordering process.
• Reviewed various DND regulations and policies and translated those into the text for the final report.
• Developed interim and final technical documentation and specifications outlining the complete product review to produce various consistent, comprehensive, and clearly-written documentation with a help module to assist the potential user of the system
• Developed the inputs and templates for the necessary RFP.
• Developed (created) a final and presentation and met with the Director Land Command (DLC) for a complete review.

Project #34

August to November 2005 (4 months)                    &n b sp;            

Caelis International, Delta, BC

Consultant

Project Description:

The Caelis International organisation required assistance to develop a Statement of Work and Request For Proposal (RFP) in Sri Lanka for the design, launch and commissioning of the National Distance Education Network (NDEN).  Utilised Microsoft Office Suites products, including; Word, Excel and PowerPoint.

Role Description:

• Researched various LAN and WAN manufacturers’ product details.
• Developed the necessary specifications and network plans
• Produced comprehensive technical documentation.

Project #33

May to July 2005 (3 months)                    &n b sp;                

Town of Perth, Perth, Ontario

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Town of Perth, Ontario, Canada required a documentation specialist, technical writer and business analyst to study various options for a project to redesign their wireless WLAN network for the County-wide Fire Dispatch Communication System and its interface to the Lanark County WAN, and produce a full study and cost assessment. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description:

• Researched options to redesign the Lanark County wireless WLAN network for the County-wide Fire Dispatch Communication System and its interface to the Lanark County WAN
• This project included a comprehensive analysis of various wireless technologies, including the detailing of various equipment costs, availability of appropriate vendors, outlining necessary strategies to incorporate new systems onto legacy networks and defined an improvement review process and outlined resulting benefits and improvements
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the fire dispatch facility.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for fire dispatch system.
• Developed a statement of requirements and wrote and maintained detailed technical documentation outlining equipment specifications and requirements, defined user requirements definition, facility specifications, operational procedures, implementation and retention of maintenance schedules, and comprehensive cost/benefits analysis
• Recorded and updated user information for the city’s dispatch system’s computer systems and networks
• Developed, designed and created presentations and written documentation to be provided to county mayors and reeves on the technical & cost benefits of providing a county-wide dispatch system operated in the town of Perth.

Project #32

January to March 2005 (3 months)     

Heritage Canada/Sonoptic Media, Perth, Ontario

Business Analyst, Technical Writer & Website Developer

Project Description:

Sonoptic Media & Communications Inc. required a documentation specialist and website consultant on a project for Heritage Canada to review existing materials and practices and incorporate existing information into new layout, design and to develop, define the access, content and layout in HTML and Flash for their Canadian Culture Online Educational portal and website for students and teachers. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description:

• Reviewed existing web and portal access documentation and rewrote new guidelines in English and French to improve flow and understanding
• Developed and defined the access, content and layout of their Canadian Culture Online Educational portal and website for students and teachers
• Developed, wrote and maintained training manuals, operating procedures, tools and content using HTML and Flash for the website.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to students and teachers.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the training manuals.
• Defined the breakdown of subject areas for the more than 40 different training modules and providing simplified with descriptions in English and French with help information to facilitate students and teachers at various educational institutes through their search processes
• Provided link area, such as: Subjects, Division, Grade Level, Overview, Educational Resources and Resource Collection
• Recorded and updated information for the Heritage Canada computer systems and networks using an e-forms input facility
• Reviewed current English documentation to ensure the French version reflected the same practices
• Developed a complete technical documentation review in English and French
• Co-ordinated and published material in multiple formats in both French and English and validated the French material that was published
• Met with the curling club stakeholders to review proposed website content and their interface requirements for updating game results, status of team personal and game schedules.
• Coordinated web content with previous club developers and ensured the process followed club requirements.
• Ensured website changes complied to Government of Canada’s Web-related policies.
• Developed PowerPoint presentations for test personnel along with the speech notes for the presenter

Project #31

November to December 2004 (2 months)   

Dynamex Corp, Ottawa, Ontario

Consultant

Project Description:

The Dynamex Corporation required a consultant to conduct an assessment of their call centre facilities in Ottawa to specify the best possible software solution to improve specific call management abilities.

Role Description:

• Conducted an assessment for the Dynamex Corporation of their call centre facilities in Ottawa
• Outlined the best possible software solution to improve specific call management abilities
• Developed a complete technical documentation review.

Project #30

May to July 2004 (3 months)                    &n b sp;                      ;        

Time MCI, Ottawa, Town of Perth & Smiths Falls, Ontario

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

Provided consultancy as a documentation specialist, technical writer and business analyst to develop a technical assessment and financial analysis, and develop the required reports with supporting documentation for a project to re-develop and augment the existing ‘911’ Public Safety Answering Point (PSAP) and Emergency Response facility for the Towns of Perth and Smiths Falls Ontario.

Role Description:

• Researched various vendor solutions, analysed a Lanark County defined solution, critiqued the review of the county third party consultant, provided a costs/benefits analysis associated with Time MCI recommended solution
• Reviewed the SOW produced by the County of Lanark and assessed the RFP from a third party consultant to the county for upgrading the fire dispatch in-field wireless radio facility and provided recommendations to improve the process.
• Performed a complete assessment into the ability of two proponents to undertake the necessary upgrades.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the PSAP.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the PSAP system.
• Verified implementation schedules and developed different versions for the review of the county
• Reviewed existing RFP input documentation, comparing the SOW requirements and provided clearer, more concise and better documented RFP with added more specific technical details of the various communications links, wireless propagation, antenna tower locations, hop distances, fire paging, integration of portables, various wireless vendor solutions to provide the required equipment, and resulting costs and benefits.
• Developed the technical documentation defining the analysis and specifications.
• Recorded and updated user information for the two cities’ 911 PSAP computer systems and Emergency Response networks
• Produced (designed and created) a PowerPoint presentation and reports provided to the various fire chiefs in the county.
• Provide recommendations to the County for improvements to the original RFP.

Project #29

January 2004 (1 month)

BMI–TechKnowledge Group, Gauteng, South Africa

Consultant

Project Description:

The BMI TechKnowledge Group of South Africa required assistance to develop input templates, questionnaire instruments and survey tools for their African Telecommunications Research Project (ATRP

Role Description:

• Provided consultancy, insight and input, and developed questionnaire instruments and survey tools required to collect information from potential users for their services.
• Conducted a complete network and organisational review of the fixed, wireless and Internet service providers in Nigeria.
• Collected of statistical technical information and comprehensive documentation of a required telecommunications country report.

Project #28

March to October 2003 (8 months)                    &n b sp;      

United Way, Ottawa, Canada

Project manager, Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Community Information Centre (CIC) and the United Way required a project manager, technical writer and business analyst to perform a technical and cost/benefit analysis to study the feasibility of establishing a centralised information and referral service for the City of Ottawa using the service code '211'. Survey instruments were developed for respondents to access for online through specific hyper-link processes.

Role Description:

• Analysed the feasibility of establishing a centralised information and referral service for the City of Ottawa using the service code '211'
• Conducted an extensive review of the current community, health and social service agencies in Ottawa and existing '211' organisations currently operating in Canada and the USA, performing a needs and technology assessment and gap analysis of service information availability, defining three possible service delivery models, determining a high level cost assessment for the three models and providing the planning and implementation details on a preferred model with comprehensive detailed costs
• Developed implementation schedules, technical documentation providing; many interim reports and complete review of the technical analyses
• Created survey instruments and questionnaire tools for various interviews with many client organizations
• Interviewed many city departments and service groups to determine interest, service requirements and uses of a 211 facility.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements of the 211 facility and provide feedback to constituents and the many client organisations.
• Facilitated workshops and meetings to gather and develop detailed business requirements based upon user expectations/needs for the 211 system.
• Wrote speeches and presented service information requirements to the various Service Agencies and users.
• Developed electronic surveys for users and service providers to complete on-line.
• Recorded and updated information for the United Way computer systems and City of Ottawa networks
• Developed results and produced the main deliverables covering the surveys, Situational Analysis, Feasibility Study, cost/benefit analysis and complete Final report in French and English

Project #27

November 2002 to January 2003 (3 months)    

Lanark Network Associates, Perth, ON

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Lanark Network Associates of Perth Ontario, the City of Guelph and the County of Wellington required a Documentation Specialist, Technical Writer and Business Analyst to develop plans for their project - the development of an implementation plan - to establish innovative wireless WLAN technologies and on-line services in the City and various communities in the county to facilitate the delivery of multimedia programming to educational institutes. This included the development of hyper-link access for students.

Role Description:

• Developed a statement of requirements from various inputs from the city and county for the type of broadband network required.
• Performed a situation and gap analysis with respect to the current and future network infrastructure in the City and around the county.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements of the 211 facility and provide feedback to constituents and county communities.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the WLAN facility.
• Analysed current and future plans of the various web-based applications and Internet service providers in the area, developing a technology infrastructure assessment and business plan outlining Information and Communication Technologies (ICT), design strategies, relative bandwidth costs, and resulting benefits and improvements associated with the recommended solution
• Recorded and updated information for the City of Guelph’s networks.
• Developed a comprehensive network plan using Micrografx graphics software.
• Developed comprehensive technical documentation that specified the complete network plan and business strategy for the new broadband network.

Project #26

June to July 2002 (2 months)                     &n b sp; 

Time-MCI, Ottawa, Ontario, Canada

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

Time-MCI Mobile Communications of Ottawa and Highland Communication Systems of Perth, Ontario required a technical writer, technical expert and business analyst to assess results from an RFP issued by the County of Lanark to upgrade the fire dispatch in-field wireless radio facility.

Role Description:

• Completed an assessment of the ability of two proponents to undertake the necessary upgrades to the Lanark County In-Field Fire Dispatch System.
• Reviewed the SOW and RFI documents issued by the county and reviewed the technical information provided by the current bidders from the RFI to ensure the technical requirements were being followed.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the fire dispatch facility.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the county fire dispatch system.
• Performed a technical analysis of the various communications links, wireless propagation, antenna tower locations, hop distances, fire paging, and integration of portables.
• Analysed various wireless specifications for optimum solutions.
• Performed a comprehensive cost/benefit analysis.
• Develop technical documentation and final report.
• Developed the revisions necessary for the reissuing of the RFP.

Project #24

March to May 2002 (3 months)                     &n b sp;                

Town of Perth, Ontario, Canada

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Town of Perth required a technical writer, technical expert and business analyst for a project to redesign their wireless network for the County-wide Fire Dispatch Communication System and its interface to the Lanark County WAN. This project included a comprehensive analysis of various wireless technologies that would improve their radio dispatch facility and technical writing of the necessary documents and reports.

Role Description:

• Studied technical documents and reports for the various equipment costs, availability of appropriate vendors to ensure new documents reflected current industry state-of-the-art information.
• Outlined necessary strategic planning information to incorporate new systems onto legacy networks and defining resulting benefits and improvements.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the fire dispatch facility.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the fire dispatch facility.
• Gathered information and developed detailed business requirements based upon user expectations/needs for communications system
• Developed a detailed technical document incorporating information previously produced in a clear and concise manner defining the technical requirements definition and specifications.
• Performed a network assessment and completed a comprehensive project plan for an Enhanced 9-1-1 Public Safety Answering Point (PSAP) and dispatch facility for the towns of Perth and Smiths Falls, Ontario.
• Analysed various vendor specifications to produce a comprehensive feasibility study was developed and documented outlining various technologies, a complete cost/benefit analysis, an analysis of various vendor solutions, writing the documents outlining the final recommendations and benefits.

Project #23

April to October 2001 (7 months)                           &n b sp;        

Town of Perth, Ontario, Canada

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The town of Perth required a technical writer, technical expert and business analyst to assess a proposed network for an Enhanced 9-1-1 Public Safety Answering Point (PSAP) Emergency Response and dispatch facility for the towns of Perth and Smiths Falls, Ontario.

Role Description:

• Studied current documentation of existing 911 PSAP and Emergency Response systems to ensure planned facilities followed industry standards.
• Performed a network assessment and completed a comprehensive technical document and project plan
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the PSAP
• Developed a comprehensive network plan using Micrografx graphics software.
• Developed a feasibility study, outlining various technologies, a comprehensive cost/benefit assessment and an analysis of various vendor solutions.
• Documented final recommendations along with a comprehensive cost/benefit analysis.

Project #22

January to March 2001 (3 months)               

Town of Mississippi Mills, Ontario, Canada

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Town of Mississippi Mills required a a technical writer, technical expert and business analyst to perform a needs assessment and cost/benefit analysis, and develop a comprehensive network plan for their advanced high-speed Local Area Network. This new network interconnected ten municipal building locations within the town and was integrated with the County-Wide Community Wide Area Network using an ATM-based frame relay facility.

Role Description:

• Developed various wireless strategies, utilising various Information and Communication Technologies (ICT) standards.
• Analysed and documented the various wireless strategies from various wireless vendors to ensure current industry standards were reflected in network plans.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the count-wide LAN facility.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the county-wide LAN facility.
• Developed a comprehensive network plan using Micrografx graphics software along with associated costs and benefits.
• Documented a complete technical document outlining complete technical plans, installation concerns and cost/benefit analysis.

Project #21

January 2000 to January 2001 (13 months)

Kootenay Association for Science & Technology, Rossland, BC, Canada

Project Manager, Documentation Specialist, Technical Writer and Business Analyst

Project Description:

KAST required a Project Leader, Business Analyst, documentation specialist and technical writer to perform a comprehensive technology, needs assessment and cost analysis of over 40 West Kootenay institutions and organizations in the health, education, government and private sectors, covering close to 50 communities throughout the Selkirk Mountains.

Role Description:

• Developed innovative wireless strategies from various vendor specifications to interconnect the 50 communities taking into consideration significant mountainous obstructions and ensure even the smallest community would have high-speed access to the main provincial network
• Interviewed various service providers and project stakeholders to determine interest, requirements and uses of a WAN facility
• Wrote speeches, developed presentations and conducted workshops with interested public groups to review project parameters and impact to the community
• Analysed web-based applications to develop a seamless multi-functional network.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the count-wide LAN facility.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the KAST-wide WAN facility.
• Facilitated workshops and meetings with Internet service providers, and major Telus business and public sector customer accounts to develop, review and document their network requirements.
• Developed a comprehensive network plan using Micrografx graphics software package.
• Analysed vendor specifications and developed a comprehensive technical document outlining a comprehensive wireless and fibre network plan and detailed strategic plan and business programme was produced detailing facility specifications, user requirements, network design, systems integration, technology costs/benefits, planning details, and implementation coordination and schedule.

Project #20

December 1999 to December 2000 (13 months)               

Lanark County, Perth, Ontario

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

Lanark County required the services of a technical writer, technical expert and business analyst to perform an assessment on the establishment of a county-wide 911 facility using the OPP answering facilities at Orillia, Ontario.

Role Description:

• Reviewed documentation from answering facilities at the OPP office in Orillia to ensure the new Lanark 911 PSAP and Emergency Response facility met the complete requirements.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the 911 PSAP and Emergency Response facility.
• Developed new documentation for a safety plan and user guides from OPP information in a clear, better flowing format.
• Analysed various costs outlined by the Provincial Police as well as other Third Party Service providers (TPSP).
• Provided comprehensive technical and costing documentation outlining technical aspects, and produce a comprehensive cost/benefit analysis.
• Wrote speeches and developed presentations given to county and municipal officials

Project #19

February to April 2000 (3 months)      

Access Centre for Community Care of Lanark, Leeds and Grenville, Ontario

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Access Centre for Community Care of Lanark, Leeds and Grenville required a technical writer, technical expert and business analyst to perform a full operational, technical and financial assessment of their existing voice and data facilities, and call centre management process at their two locations in Smiths Falls and Brockville, Ontario.

Role Description:

• Provided a comprehensive assessment of the Access Centre’s call centre management facilities.
• Reviewed the documentation of several PBX vendors to ensure new system followed current industry specifications.
• Developed a comprehensive technical document outlining network plan, business assessment report, possible technologies, detailed costs and systems integration study outlining the necessary customer equipment and facility requirements.
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the ACCC facility.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the ACCC facility.
• Wrote speeches, produced presentations and facilitated workshops and meetings, developed interview surveys involving more than 30 key staff members to perform a complete needs assessment.
• Oversaw the introduction for a new Nortel Nortel Meridian One PABX facilities with a single frame relay network for their voice and data requirements using VoIP techniques.
• Performed a comprehensive cost/benefit analysis.
• Developed documentation and rewrote some existing practices in a clearer better flowing format.
• Provided the necessary staff training and technical introduction.

Project Description:

The Lanark Communications Network (LCN) required a project manager to provide a technical and business analysis for the coordination and implementation of a new broadband Wide Area network for the county.

Role Description:

• Reviewed existing network plans of Bell Canada and some wireless vendors to incorporate the latest routing strategies into the new Lanark WAN.
• Provided broadband network implementation coordination for a broadband community-based, rural digital telecommunications network in Lanark County using advanced wireless and fibre technologies.
• Reviewed Lanark County wireless facility interconnection at the Defence Research and Development Canada research facilities at Shirley’s Bay
• Provided a comprehensive technical document outlining network design for web-based applications and Internet access over ATM and frame relay systems.
• Defined central office switching and transport facilities to serve the various software applications for major business and public customers in the county.
• Utilized state-of-the-art Information and Communication Technologies (ICT).
• Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to constituents and county communities.
• Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the LCN WAN facility.
• Developed a comprehensive network plan using Micrografx graphics software package.
• Developed health applications for Teleradiology and TeleDiagnostics for the Carleton Place, Almonte, Smith Falls and Perth District Hospitals, eCommerce, Municipal Network, Integrated Patient Records, Teleworking (Telecommuting), Geographic Information Systems and Distance Learning.
• Developed training courses and held sessions with a technical support team required to support the new customer facilities, facilitating workshops to cover new job requirements and help desk activities for the technical staff.
• Wrote speeches, developed presentations and facilitated workshops with technical staff
• Developed questionnaires and survey instruments to assess the degree of commuters travelling Highway 7 from Lanark County into Ottawa to work (possible telecommuters).
• Produced a comprehensive final report, network plan and cost/benefit analysis.

Project #16

July to December 1997 (6 months)              

Alta Telecom Inc. of Atlanta, Georgia (USA) and Edmonton, Alberta, (Canada)

Documentation Specialist, Technical Writer and Business Analyst                    &n b sp;                      ;          

Project Description:

The Aga Khan Fund for Economic Development (AKFED) of Nairobi, Kenya required a project manager, documentation specialist, technical writer and business/technical analyst to perform the necessary due diligence and telecommunications operational review of their legacy system on a bid to become the Second National Operator (SNO) in Uganda.

Role Description:

• Led a consortium of proponents including, the Aga Khan, Industrial Promotion Services (IPS), Nairobi, Kenya; Alta Telecom Inc. of Atlanta, Georgia (USA) and Edmonton, Alberta, (Canada) and Portugal Telecom Internacional of Lisboa, Portugal.
• Performed the necessary due diligence by assessing current telecommunications systems, facilities and equipment around the country.
• Developed a marketing and technology analysis.
• Performed planning studies, cost/benefit assessment, organizational review, and integration assessment.
• Wrote speeches, developed presentations, conducted and facilitated workshops with local technical staff to bring them on line with our requirements.
• Performed field surveys with potential users.
• Developed the production of a complete and comprehensive strategic and business plan.

Project #15

June 1996 to October 1997 (17 months) 

PT. Artimas Kencana Murni, Jakarta, Indonesia

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

PT. Artimas required a consultant to assess the feasibility of establishing an advanced wireless Personal Communications Network (PCN) in Ha Noi, Viet Nam for the Viet Nam Post and Telecommunications.

Role Description:

• Developed a comprehensive feasibility study and Business Plan report.
• Performed the necessary due diligence study.
• Produced the necessary pre-qualification and RFP response documents.
• Wrote speeches, developed presentations and met with local EDC ands CIDA officials for possible Canadian government grants.

Project #14

May 1994 to December 1996 (32 months)       

PT. Aria West, Jakarta, Indonesia

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

Initiated and developed a comprehensive proposal to design, plan, install and operate a 1.2 million line telecommunications wireless and fibre network in West Java, Indonesia, and selected PT Aria West to be the local coordinator. This included development of a comprehensive network plan and full final report with cost/benefit analysis.

Role Description:

• Performing the necessary due diligence, producing the pre-qualification document and feasibility report.
• Travelled extensively throughout the country assessing existing telecommunications systems, infrastructure, facilities and equipment.
• Analysed specific major business customer requirements through facilitated workshops and surveys.
• Finalized the comprehensive network, strategic and business plans.
• Performed separate reviews for network management, wireless, signalling, transmission, numbering, administration, organization, network integration, accounting and operation.
• Developed and submitted the final tendering specifications to the government of Indonesia.
• Met several times with EDC and CIDA officials for possible Canadian government grants.
• Our bid successfully won the contract for US West and our Indonesian partner.
• Wrote position descriptions and provided training to the new domestic management recruits.
• Developed a comprehensive final report with full cost/benefit analysis.

Project #13

October 1994 (1 month)                    &n b sp;               

Global Telecommunications Inc. Bridgewater, New Jersey, USA

Consultant

Project Description:

Global Telecommunications Inc. required the services of a technical consultant to examine aspects of a residential fixed wireless network project in China and an AT&T network management system in Taiwan.

Role Description:

• Provided a complete and comprehensive network assessment of their network management facilities.
• Developed the necessary documentation providing complete technical and costing information.

Project #12

October 1994 (1 month)                    &n b sp;       

Cranston & Associates, Seattle, Wash.

Consultant

Project Description:

Cranston & Associates of Seattle required a consultant to assess and critique a network integration and management study for the US Trade and Development Agency in Washington, D.C. relative to network management applications for the Tunisian Telecommunications Network

Systems project.

Role Description:

• Reviewed and critiqued an existing reports outlining features of the network management applications.
• Developed the necessary documentation outlining the results of the study along with various conclusions and recommendations.

Project #11

September 1994 (1 month)                   

RJ International Group New Rochelle, NY

Consultant

Project Description:

RJ International Group of New Rochelle, New York required the services of a consultant to perform a complete network assessment for a Telecommunications Restructuring Project in Rabat, Morocco.

Role Description:

• Prepared a comprehensive network review involving staffing and resource management resources.
• Developed the necessary documentation outlining technical aspects and costing.

Project #10

April to June 1994 (3 months)                    &n b sp;       

Canadian Museum of Nature/MenaTel Systems, Ottawa, Canada

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The Canadian Museum of Nature in Ottawa Canada required the assistance of a consultant acquired through MenaTel. To develop their voice management system in the National Capital Region.

Role Description:

• Prepared a proposal for a major Bell Canada customer account, the Canadian Museum of Nature.
• Developed their voice management system in the National Capital Region and specify new or upgraded facilities.
• Developed the necessary documentation for the submission of a proposal.
• Produced an electronic forms process to facilitate the data update system.

Project #9

May 1993 to March 1994 (11 months)        

PT. Telekomunikasi Indonesia, Jakarta

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

Initiated and developed a comprehensive proposal to PT. TELKOM to implement a new broadband telecommunications business network around the “Golden Triangle” area of Jakarta. This included a full comprehensive network plan and final report with cost/benefit analysis.

Role Description:

• Initiated and developed the network design for a high-speed network involving state-of-the-art wireless (microwave) facilities.
• Performed the necessary feasibility study.
• Developed the business plan, marketing report, and various technical and implementation plans.
• Conducted various surveys, facilitated workshops and performed a comprehensive needs analysis of more than 200 major business customers in the business area assessing broadband and IP services requirements and costs against the overall WWAN bandwidth and ICT costs.
• Finalized a comprehensive due diligence study and final report for an advanced wireless telecommunications business overlay wireless Wide Area Network (WAN) for business community of the city for the delivery of audio, video and multimedia service around Jakarta. 
• Met with high-ranking ministry officials to present the plan.
• Developed a comprehensive network plan and final report with full cost/benefit analysis.

Project #8

January to June 1993 (6 months)                    &n b sp;

HRDC/MenaTel Systems, Ottawa, Canada

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

Employment & Immigration Canada (HRDC) required a Documentation Specialist, Technical Writer and Business Analyst through MenaTel Systems to assess their Universal Communications System (UCS) fibre and coaxial building wiring, and PABX, voice and call management services.

Role Description:

·       Provided an extensive analysis of their telecommunications fibre and coaxial building wiring, and PABX, voice and call management services.

• Conducted a complete physical assessment of the existing cabling throughout the Promenade du Portage building in Hull Québec.
• Researched existing UCS facilities that could replace the existing Cat 3 & 4 wiring.
• Developed an eforms facility and provided the necessary documentation outlining implementation aspects and subsequent installation and operational costs.

Project #7

February to March 1993 (2 months)                 

NRC/MenaTel Systems, Ottawa, Canada

Documentation Specialist, Technical Writer and Business Analyst

Project Description:

The National Research Council of Canada required a Documentation Specialist, Technical Writer and Business Analyst to assess their call management, voice and data services.

Role Description:

• Provided a telecommunications assessment to a major Bell customer account, the National Research Council of Canada, of their call management, voice and data services.
• Developed the necessary documentation and report outlining technical aspects and cost benefits.

Project #6

December 1992 to January 1993 (2 months)        

Stentor CNM, Ottawa, Ontario

Consultant

Project Description:

Stentor Canadian Network Management (formerly Telecom Canada) of Ottawa required a consultant to develop the software for a state-of-the-art trunk servicing system.

Role Description:

• Developed a High Performance Servicing System (HPRSS) for 10 of the major Canadian telephone companies to schedule, collect, process and report trunk and junction usage to be used to service and manage the countries long distance and local networks.
• Provided a systems development and operational assessment service to the National Network Services Department of Stentor (Telecom Canada) on the development of various applications and operational software support systems.
• Facilitated workshops with member companies staff to bring them up-to-date with our plans
• Developed test case for running verification trials of proposed software
• Provide specific training member companies’ staff on the operation and maintenance of the new system and on the handling of the various reports.

Project #5

June to December 1992 (7 months)      

PT PanSystems, Jakarta Indonesia and Bell Canada International, Ottawa

Consultant

Project Description:

PT PanSystems, Jakarta Indonesia and Bell Canada International of Ottawa Canada required the services of a consultant to provide the necessary analysis and subsequent documentation for their five-year Fundamental Plan.

Role Description:

·       Provided management and technical consulting service for all telecommunications matters relative to the PT TELKOM 5-year Fundamental Technical Plan for 1992/1993.

·       Developed all planning, switching, trunking, numbering, transmission, wireless, signalling and synchronization details required for the plan.

·       Produced the final FTP and subsequent input for a final Strategic Plan.

Project #4

April 1986 to May 1992 (61 months)                

Telecom Canada, Ottawa, Ontario

Assistant Director, Network Systems Architecture Analysis

Directed the Network Systems Architecture Analysis staff in the detailing, planning and development of various software support systems used in the administration of the network, including; switching, trunking and other operations for the major telecommunications companies across Canada. To ensure final software reflected user requirements, an effective GUI interface was designed and developed using pseudo-code based upon requirements from the user and provided software interpretation to the software developer including holding regular review meetings, producing detailed dataflow and datafile descriptions and diagrams, developing comprehensive operational requirements produced in an efficient pseudo-code, developing highly effective test cases and organising extensive verification trials.

Project #3

1985 to 1986 (1 year)             

Bell Canada Québec Region, Montréal, Québec

Assistant Director, Technology Development

Directed the Technology Development staff in the network operations, administration and technology development districts in Québec Region. Developed the applications and operational aspects for the Product Requirements Definition (PRD) and Product Design (PD) documents for the initial Nortel DMS-1, 10 and 100/200 digital switches.

Project #2

1978 to 1985 (7 years)                    &nbs p ;       

Saudi Telecom (BelI Canada), Saudi Arabia

Senior Advisor/Consultant

Project Description:

The Ministry of Post, Telephone and telegraph (MoPTT) through their operations company, Saudi Telecom and main consulting firm, Bell Canada, required the services of a consultant to advise high ranking Saudi officials and aspect involving the operation and maintenance of their local junction, national and international trunk and switching network.

Role Description:

• Provided technical, maintenance and operational advice to various Saudi Managers on matters relative to the planning, operation, maintenance and administration of the International and National Telecommunication Networks in Saudi Arabia.
• Provided advice and training for the integration of the initial Automatic Telephone Project (ATP) that included integrating many new Philips and Ericsson digital switches with older analogue systems over trunk and junction networks provided by various manufacturers.
• Developed methods and procedures as well as training practices that facilitated the transfer of technology to the Saudi and Third County Nationals.
• Provided training through workshops to Saudi and third country Nationals through a ‘Transfer of Technology’ process.
• Developed and led training sessions for all new network technicians in the main centres of Riyadh, Jeddah and Dammam.

Project #1

1970 to 1978  

Bell Canada Québec Region,  Montréal, Québec.

Assistant Director – Network Services and Operational Planning

Directed the staff in the Network Services and Network Operations Planning department.  Was responsible for the operational and facility planning of most of the central offices in the Montréal area. Directed the preparation of methods and procedures and developed training practices for all central office technical staff in the greater Montréal area. In addition, conducted many training courses on various switching, trunking and other technical aspects.